Cash management: retail’s boring revolution
OK, let me get a confession out of the way. This blog isn’t very glamorous. It’s not going to set the world on fire in terms of innovation. It’s not going to dazzle you with new, shiny toys. It’s...
View ArticleRIP for NFC?
When the iPhone 5 was released recently, one of the big talking points was the decision not to include near field communication (NFC) capability. So is this a missed opportunity by Apple or a stark...
View ArticleAnd the winner is… retail
All eyes might be on Hollywood for the Oscars this weekend, but those in the retail technology business know the really big prizes are dished out in June at the annual BT Retail Week Technology Awards....
View ArticleCan’t all sectors use social media like retail?
Retail rules the social media game. But our research has shown that not all sectors are equal in the social media world – and some have a much harder job than retailers to get engagement from their...
View ArticleRetailtopia: Mapping out a proper returns journey
BT is today launching the findings of Retailtopia, a year-long investigation into the challenges facing the retail supply chain. I was lucky enough to be involved in a panel discussion to review the...
View ArticleThe Two Unlikely Keys to Omni-channel Success
It’s nice to share Collaboration in retail supply chains, both the sharing of infrastructure, like shared trucks and warehouses, or the sharing of data, would give great benefits to retailers and their...
View ArticleJigsaw24 – with great brands come great design challenges
Jigsaw24 is the largest supplier of Apple products to the UK’s creative industry. With such tech savvy customers, the company’s site needed to hit the mark in terms of its UI (user interface) and the...
View ArticleAdapted for the small screen: tailoring mobile commerce to fit
A new research paper on the future of mobile commerce, published by Strategy Analytics, reveals that 67% of smartphone owners use their phones to find deals and compare prices. But the actual point of...
View ArticleClik here to view.
A power shift at the top table?
There used to be a time when the board would set out its aims and objectives for a retailer and IT would then try and make sure the technology in place was, at best, an enabler. IT was a challenge to...
View ArticleMixing business with pleasure
Accessories retailer Claire’s uses next generation technology to reach next generation consumers by David Devany, European eCommerce and Digital Director, Claire’s We’ve just launched an e-commerce...
View ArticleEasy does it: a new take on loyalty
Every business wants to have loyal customers – but loyalty is always a rather strange concept in business. We often only discover that a customer isn’t loyal when they never speak to us again! We’ve...
View ArticleConnecting doors in the omni-channel maze
Shopping is often still a contact sport but, when it comes to advice seeking, bagging a bargain and ensuring the item you want is in stock, online retailers often have a distinct advantage over...
View ArticleCustomer loyalty tools help Notcutts nurture growth from the roots up
We’re about to kick off a new customer relationship management (CRM) and loyalty initiative with the garden and outdoor specialist Notcutts. The company is family-owned and it’s been ‘helping gardeners...
View ArticleClik here to view.
Technology pit stop could decide retail race winners
This year’s BT for Retail Summit was held in the motorsport-themed Whittlebury Hall, just a champagne cork’s pop from Silverstone. As they pulled in from the high speed High Street chase, what did the...
View ArticleDo or Die: lessons learned from Olympic success applied to retail
Topping off a fantastic first day at the recent BT for Retail Summit 2013, after dinner speaker Katherine Grainger shared some of the secrets of her success. In an inspirational talk, the Olympic gold...
View ArticleClik here to view.
Thinking inside the box
Sometimes the best new technology may not actually be that new ‘A place for everything and everything in its place.’ This somewhat trite aphorism may sound hackneyed, but apply it to the world of...
View ArticleThe smaller they are, the harder they fall
At Fat Face, we’re no strangers to excitement and danger. A sense of adventure runs through the whole company, originally set up to support two friends skiing in the Alps. But it’s a fine line between...
View ArticleClik here to view.
Success shines the spotlight on the power of customer data
The recent Retail Week Technology Awards highlighted the vital role technology plays in enhancing the customer experience. And it’s not just restricted to in-store retail theatre fads or digital social...
View ArticleClik here to view.
Mobile site designed to increase sales
Lots of retailers are wrestling with the challenges that mobile customers bring. But trying to meet different customer needs on a variety of screen sizes – from snug smartphones to widescreen laptops...
View ArticleRevenue generation: a retail journey
How do you deliver a seamless omni-channel experience, tailored to individual customers? It’s not about installing new technology for the sake of it, it’s about using the right blend of technology,...
View Article
